Service Process

1. Our customer service personnel will call you to confirm the product you are to purchase within 3 hours during the working hours (9:00 - 18:00) on the working day when you click and purchase the legal service product of idianfa.com.

2. Professional lawyers will reply any legal questions on the same day.

3. Preparation or review of legal instruments or contracts will be completed within 2 working days, subject to the time of submitting by users of relevant information. We will provide unlimited revisions to the first draft of any prepared or reviewed legal instruments or contracts within 3 days after submission thereof.

4. The fees for various legal service products will be exclusive of any fees payable to governmental authorities or other departments

5. Please evaluate our legal service and give your advice after you accept our service, so that we can improve our service.

Refund Process

We undertake that you may apply for refund of any products you purchased (as a consumer) through idianfa.com, in any of the following circumstances:

1. Clients may cancel any orders if orders are placed but services are not provided within 7 days;

2. Clients may request refund of corresponding payment, if services are not up to standard.

How to Apply Refund

If you need refund, please click “Refund” button in “My Orders”, and complete corresponding content to apply for refund, or you may contact our customer service personnel (call 400-002-9066) to apply for refund.

Method of Refund

The flow of refund is subject to the method of payment. Please pay attention both to your Alipay account and the bank card you used to pay.

Time of Refunding to Account

1) In case of refunding to your Alipay account balance, refund will be completed in real time. You may check the refund in the balance when the refund is completed.

2) In case of refunding to your bank card, please pay attention to your bank account for any arrival of refund. It will take 2-15 working days to complete the refund, depending on the acceptance circumstances of various banks.

We will process your application as soon as possible, and will complete verification within 3 working days after receiving your application. Refund will be transferred to your designated account when we complete the verification.